Support
Service & Support
What Sets IROCK Apart
IROCK’s Product Support Team prides itself on around the clock/weekend service to support any emergency. We can’t predict shutdowns, but we can help you through them when they happen. We have the unique ability, due to our organizational size, to be nimble, customer-focused, and flexible to meet your needs in a timely manner. Listening and reacting quickly to the daily challenges a customer faces is what sets IROCK apart from the competition.
We’ve Got Your Back
We’ve got your back from the moment you purchase through any maintenance and repair events no matter how old the machine. Where other manufacturers disappear once the machine leaves the plant, we stand behind every bolt and weld and are here for you when you contact techsupport@irockcrushers.com
IROCK customers can expect a full range of service and support offerings including:
- Application & Advisory Assessments
Engineering is available to discuss your application and advise the best machines and configurations to achieve the desired results. - Machinery Customization, Retrofits, & Upgrades
Upgraded components are available. IROCK can offer custom equipment for specific applications. - Commissioning & Startups
IROCK offers startup and commissioning services to ensure that customers have the best experience with IROCK equipment. - Best Practices
Service Team is available to review the best methods for operating and maintaining IROCK equipment for efficiency and longevity. - Recommended Maintenance Schedules
Full schedules of periodic maintenance are available for all IROCK equipment which will keep your equipment in peak condition. - Equipment Monitoring
Remote monitoring is available to enable owners and operators to remote monitor equipment performance and give alerts for maintenance requirements and be proactive in addressing any changes in operations. - Technical Support & Consultation
Staff available to assist you with any technical questions regarding IROCK equipment, as well as consulting on-site support and operations. - Troubleshooting Assistance
When issues arise our staff is available to assist in keeping your machine producing. - Inspections
IROCK is available to assist in inspecting equipment for repair consults, rental returns, safety, or valuation purposes. - Remanufacturing, Rebuild, and Repair services
IROCK can offer varying levels of assistance in repairing your equipment from full turnkey service to simple repairs. IROCK is available to get your machine up and operational. - Training (Operational, Service & Repair, Safety)
IROCK will train operators on the proper loading and operating of IROCK equipment to give the best results, provide comprehensive training for maintaining equipment to protect your investment, and train operators on the safe operation of equipment.
